Privacy Policy
Last Updated: October 23, 2025
1. Introduction
At Triploko (operated by TENJIKU INNOVATIONS PRIVATE LIMITED), your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Platform. By using Triploko, you consent to the practices described in this policy.
We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws, including the Information Technology Act, 2000, and the Personal Data Protection Bill.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide when:
- Creating an account (name, email, phone number, password)
- Making a booking (travel dates, passenger details, passport information, emergency contacts)
- Completing your profile (date of birth, nationality, address, preferences)
- Contacting customer support (inquiry details, correspondence)
- Posting reviews and ratings (your opinions and experiences)
- Subscribing to our services (subscription preferences, payment information)
2.2 Automatically Collected Information
When you use our Platform, we automatically collect:
- Device information (device type, operating system, browser type)
- Usage data (pages visited, features used, time spent on Platform)
- IP address and location data
- Cookies and similar tracking technologies
- Log data (access times, error logs, referring URLs)
2.3 Payment Information
Payment transactions are processed through secure third-party payment gateways. We do not store your complete payment card details. We may retain limited payment information (last 4 digits, expiry date) for record-keeping and fraud prevention purposes.
2.4 Information from Third Parties
We may receive information about you from DMCs, payment processors, and social media platforms if you choose to connect your account or make bookings through integrated services.
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Provision: To process bookings, facilitate communication with DMCs, send booking confirmations, and provide customer support.
3.2 Platform Improvement: To analyze usage patterns, improve our Platform features, develop new services, and enhance user experience.
3.3 Communication: To send transactional emails (booking confirmations, payment receipts), service updates, promotional offers, and newsletters (with your consent).
3.4 Personalization: To recommend packages based on your preferences, customize your experience, and show relevant content.
3.5 Security and Fraud Prevention: To detect and prevent fraudulent activities, protect against security threats, and ensure Platform integrity.
3.6 Legal Compliance: To comply with legal obligations, respond to legal requests, and enforce our Terms and Conditions.
3.7 Analytics and Research: To conduct market research, analyze trends, and create aggregated statistical data (anonymized).
4. Information Sharing and Disclosure
4.1 DMCs and Service Providers: We share necessary booking information with DMCs to fulfill your reservations. This includes passenger names, contact details, travel dates, and special requirements.
4.2 Payment Processors: Payment information is shared with secure third-party payment gateways to process transactions.
4.3 Service Partners: We may share data with trusted third-party service providers who assist with analytics, email delivery, customer support, and platform maintenance. These partners are contractually obligated to protect your data.
4.4 Legal Requirements: We may disclose your information when required by law, court order, or government request, or to protect our legal rights.
4.5 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4.6 With Your Consent: We may share your information for purposes not listed here with your explicit consent.
We do not sell your personal information to third parties for their marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure data storage with encryption at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection practices
- Secure third-party service provider agreements
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:
- Account information: Retained while your account is active and for 3 years after closure
- Booking data: Retained for 7 years for legal and accounting purposes
- Payment records: Retained as required by tax and financial regulations
- Marketing communications: Retained until you unsubscribe or request deletion
- Analytics data: Anonymized and retained for research purposes
7. Your Rights and Choices
7.1 Access and Correction: You can access and update your personal information through your account settings or by contacting us.
7.2 Data Deletion: You can request deletion of your account and personal data, subject to legal retention requirements.
7.3 Marketing Opt-Out: You can unsubscribe from promotional emails using the unsubscribe link in each email or through your account preferences.
7.4 Cookie Management: You can control cookies through your browser settings. Note that disabling cookies may affect Platform functionality.
7.5 Data Portability: You can request a copy of your data in a structured, commonly used format.
7.6 Withdraw Consent: Where processing is based on consent, you can withdraw consent at any time without affecting prior processing.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. These include:
- Essential Cookies: Required for Platform functionality (authentication, security)
- Performance Cookies: Help us understand how you use the Platform
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track your activity to show relevant ads (with consent)
You can manage cookie preferences through your browser settings or our cookie consent banner.
9. Third-Party Links and Services
Our Platform may contain links to third-party websites and services (DMC websites, social media, payment gateways). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
11. International Data Transfers
Your information may be transferred to and processed in countries outside India where our service providers operate. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Platform and updating the "Last Updated" date. Continued use of the Platform after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
TENJIKU INNOVATIONS PRIVATE LIMITED
Email: hi@triploko.com
Phone: +1 (888) 462-3453
Address: 473/8/29/1A, Konanakunte, Kanakapura Road, Bangalore - 560062, Karnataka, India
CIN: U62099KA2025PTC209429
We are committed to resolving any privacy concerns promptly and transparently. You can expect a response within 7 business days.
Your Privacy Matters
At Triploko, we are dedicated to maintaining the trust you place in us. We continuously review and improve our privacy practices to ensure your personal information is protected. Your privacy is not just a legal requirement for us—it's a core value that guides everything we do.